I hate poor customer service

[the daydreamer]

I was in the service business (high line cars) and you dont lie!!it will come back and bit you in ths #ss!! Be up front tell the customer your running behind and that you will call them as soon as you know something. If i had a client say with a run problem and they wanted the car by 4:00. Even if we had not looked at it i would call at 11:00 and say just cking in, dont know anything yet but i will call as soon as i do!they will be at ease because you made the call they did not have to call you!under promise and over deliver and you will always have a happy client!!!!