I'm not trying to make excuses for them, but from my own point of view, my season has been really hectic and i'm running 3 to 4 weeks out right now. The weather has gotten me further behind than anything(I'm mobile, so indoor work). If every boat I stared on only had the issue that the owner told me about, i'd be closer to an actual schedule as well, not counting when things don't go the way they are supposed to. Its always this way this time of year, and i don't have a solution for it, I'm trying, but it never seems to work out right. I try to tell my customers that I will try to get to their boat in teh time frame, but things happen that screw it up. Keep patient, no sense going somewhere else just to stand in line again. When I worked at the Sea Ray dealer, they had one of the managers from the Charlotte dealership come in and "tell us how we need to be working and scheduling" he had hung around too many car dealership people and had too many "great ideas" that were worthless in our application. We pretty much laughed at him and walked out of the meeting so we could get some work done. He asked why we couldn't keep our work on a tight schedule. Rather than waste the time telling him about all the issues, we just told him Salt Water!
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07-12-2013, 10:43 AM
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