New Rod and Reel

turbinedoctor · #1 11-22-2006, 11:18 PM

About two weeks ago I bought a new Penn Power Stick from a local shop called Peace Token. All rods and reels were half price, so I picked up a Penn Power Stick *PC 6711 med light 7', and a Shimano TR1000 Charter Special lever drag. :D :D

Put the reel on the rod and went to set the drag. In the process the rod snapped about four eyes back form the tip. :-[

Called Penn with my complaint and they said to cut out the section with the model number and sent it back.

Today I received my new rod which cost me 37 cents to mail the small section back. Mounted the new reel again and set the drag.

Love the lever drag, never had one before, and looking forward to useing it soon. My thanks go out to Penn for standing behind there products. Thanks Penn

chumbucket · #2 11-23-2006, 01:15 AM

Those Shimano's are workhorses. Should last you a long time. I don't know much about the Penn rod, but it's nice to hear when a company backs their products like that.

On a side note (but along the same lines and since we lost the thread) I give props to the St. Croix Rod Company. It certainly speaks volumes of a company to step up and do what they did in getting that rod to me in such quick time. I sent the two people at St. Croix that were instrumental in getting it done an e-mail thanking them for what they did. I received a nice response from them that they were more than happy to do it. It also sounded like they do that sort of thing on a regular basis. I've had good experiences with them in the past and also know of others who have nothing but good things to say about them. 8)

turbinedoctor · #3 11-23-2006, 01:31 AM

Its rare but nice when a company stands behind there product, and makes you feel like they enjoy doing it for ya.