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#1
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computer gurus, need some advice
i don't know if i have a virus or a gummed up computer. when i power up, the screen comes up as usual, then i move the mouse pointer over to an icon and click nothing happens. i then have to shut down with the power button and open in safe mode to operate. is there any diagnostic tool i can access or buy or do i have to take it to a grown up and let them look at it.
thanks in advance phatdaddy 
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#2
05-20-2011, 07:12 PM
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first thing to do is to try and do a restore on your pc to a earlier date. What anti viris are you using too. you should be able to do a restore in safe mode .
another thing u can try and do is create another account with admin rites and do a viris scan
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#3
05-20-2011, 07:15 PM
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this is the best free one i have used and use it on all pcs that i repair
http://www.avast.com/free-antivirus-download
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#4
05-20-2011, 07:39 PM
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thanks aussie, i have done a system restore and it did not help. i use the avg anti-virus and on the scans it shows no bugs. i am not real computer savvy, but my bil said i might have to much junk running at one time. i did open the task manager and i have about 20 items and i am not sure which ones i can delete...
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#5
05-20-2011, 07:48 PM
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i would get rid of avg and install avast . go into user accounts and create a new user account and see if the pc works ok . then do a scan with avast and see what comes up. did this happen all of a sudden or it been getting slower with time . when u create a new user account all the setting on that account go to default and sometimes u cant clear a viris on the same account try it see how u go i can help u .if u had some sort od chat line it would be easier good luck . remove avg before you install avast. also search and destroy is a good tool free to download and use
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#6
05-20-2011, 08:01 PM
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It could be a defective mouse, are you able to click on anything else?
Do you have a CD ROM installed? I can send you a Bootable CD in the mail, you insert it boot, follow a few prompts and it will detect and remove most if not all malware on your PC ... PM me your address and I drop it in the mail...
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#10
05-21-2011, 01:29 PM
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Sounds like your mouse driver is corrupted. Look in Windows [start/settings/control panel/add or remove programs or components] There is a section where you can add/delete or replace various parts of the Windows program. Reinstall the part of Windows that contains the mouse driver. That would be my first guess...
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