Trailer brake help needed!!

[3 Squids]

Hi guys. I have a trailer with strictly electric brakes. It's a brand new trailer and the brakes seem to be fine on the trailer end. If I pull the emergency release cable they lock up. If I use a 12v source and touch the trailer cable in the 2 correct spots the brakes lock up.

Here's where I am lost. I have a 02 F-250 with the factory tow harness. Factory brake controller harness and a new Prodigy controller (I bought this as I believed the Reese one I had was the issue). When the trailer is plugged to the truck the brakes do not function. When it's hooked to the truck and I pull the safety cable they will not lock. With the safety pulled and then I unplug the 7-pin connector the brakes will lock. If I plug the 7-pin back up the brakes stayed locked.

On the truck at the plug when the box is turned all the way up and brake pedal pushed I get a 11.5v reading using the trailer ground pin and trailer brake pin. Voltage drops as it should when I lower the setting on the controller.

I've checked and made sure everything is grounded well. I made a jumper wire from the truck plug ground to ground to the pigtail and used another jumper in the trailer brake slot from the trailer. Now here's where I'm stumped and maybe it's something common. With the control box turned all the way up and the brake pedal pressed, the trailer brake terminal and both left and right brake light terminals have 11.7volts with the multimeter. If I touch the brake jumper wire to the trailer brake terminal on the truck nothing happens. If I touch it to either of the brake light terminals the brakes engage. All 3 have + voltage. What am I missing?