Lowrance - Page 2

Cam · #1 02-07-2016, 08:51 AM

Quote:

Originally Posted by DiverDux

My Brother and I were researching chartplotters this past spring as we were in the market for a new unit. One thing that was glaringly clear was that Lowrance was not very helpful with respect to helping us determine the differences between several units we were considering. Poor communication, poor attitudes and lack of knowledge from the several people we spoke to.

Spoke to Garmin, complete opposite. I have always purchased Lowrance units in the past. This time bought Garmin and won't look back.

Customer service is based in North America and is outstanding. We had no problems with the equioment, but needed some help with the install (specifically linking the unit to the autopilot). The CSR was friendly and knowlegeable, he even sent a replacement part that I damaged at no charge. They even covered shipping.

The unit is a touch screen and is simple to use, much easier than any other units I have used in the past including comparable units on boats owned by my friends.

Do yourself a favor and check out the Garmin units, I think you will be happy you did.

Ditto on Garmin customer service. I once called from the middle of Raritan Bay while fishing and a service tech walked me through the fix. Worked perfectly in minutes and was happily on my way.

GB87 · #2 02-08-2016, 12:15 PM

From the responses that I received I plan to purchase a new transducer. It seem like the best way to go. My HDS7 came with a 50/200Khz transducer but since most of my boating is in less than 200 feet I wonder if a 83/200Khz would be a better choice.
I was surprised at the lack of customer service at Lowrance. My last unit was a Lowrance Loran/sounder combo (a long time ago)and the service was great. That's one of the reasons that I went with Lowrance this time.I guess things change an sometimes not for the better.
GJB

THEFERMANATOR · #3 02-08-2016, 11:16 PM

My only dealing was right when NAVICO took over, and it was poor to say teh least. BOE stepped up and took care of me, and swapped it out for another brand. GARMIN is top notch in ANY book, and my next unit will be a GARMIN. There fishfinders aren't the greatest, but there customer support is good, and there GPS's are AWESOME! I'm STILL using my old GARMIN GPSMAP76 that I bought 13 years ago. Had a software issue about 6 years ago, well outside of any waranty or support time frames for outdated software, and they went out of there way to help me, and get me going again, as well as gig up some outdated software and emailed to me to get me up and going. Also have one for the bURb the inlaws gave me. It was outside it's covered time frame for map updates, but they still gave me the updates via email, and refunded me for the maps because it was no longer supported.

GB87 · #4 03-02-2016, 07:45 PM

I went to the Boat Show with my son and grandkids. I couldn't get over the prices of the boats.(there were some that actually looked like boats) I didn't see anything that I would like to have over my V20.
I did get some info on transducers and bought one from West Marine. Once it gets a little warmer I will get busy installing it. At least the boat isn't covered in snow this year.
GB87