I hate poor customer service

[Hedge]

Originally Posted by reelapeelin

Spare, I think Hedge's biggest frustration is the guy is lyin' to him, tryin' to shoot him through the grease...and I happen to know 1st hand you don't do that. Things don't always work out on time in any business...it's what happens AFTER they go wrong that'll make or break a good customer relationship...if shops like the one Hedge is talkin' about would just be STRAIGHT with customers, it's amazing how much better their lives would be...makin' up stories and givin out several different versions to the same customer...I'd go get the boat...

That's exactly the point. I don't like being lied to. I have been in customer service for 22 years and a supervisor for most of that. You do not lie to the customer, if you do, it will come back and bite you in the a$$. I do not know the owner of the place, I have never met him. It's his son that works in the office and will prove to be a detriment to the business. Between his lying and attitude their business will suffer.

Reel, if I had another boat I would go get my boat. Too much rain right now to deal with. I am going to give them one more week, then It's coming home.
Damn, where's Skools when I need him?

[reelapeelin]

Originally Posted by Hedge

That's exactly the point. I don't like being lied to. I have been in customer service for 22 years and a supervisor for most of that. You do not lie to the customer, if you do, it will come back and bite you in the a$$. I do not know the owner of the place, I have never met him. It's his son that works in the office and will prove to be a detriment to the business. Between his lying and attitude their business will suffer.

Reel, if I had another boat I would go get my boat. Too much rain right now to deal with. I am going to give them one more week, then It's coming home.
Damn, where's Skools when I need him?

There's another shop or independent marine tech up there for you...you just haven't found him yet...

[aussie]

outboards would be one of the worse engines to work on especially salt water ones a small job ends up in a big job and most good mechanics if they find something else wrong will suggest fixing it . the only repair you can put on a time frame is a service .My biggest problem with repairing cars is when owners are not truthfull on telling me what has happen to there cars .they think by not informing me the job will be cheaper or quicker . Yes there is a lot of bad workshops out here but unless you are over staffed its hard to keep cars going out on time