Question for you four stroke guys

[cterrebonne]

yeah brunswick is very very conservative about their warranty. to me that means their products do not have the quality controll that they should. but who knows why they do it. for example if you blow up a new engine during the break in hours if they wanted to be a@@ they could deny the claim.

[spareparts]

some things they will cover years after they run out( ie: water ingestion on inboards) but some things they will deny to the end, a lot of depends on whos talking to them and what they think of you, the customer. Show up at a dealer with an internet purchased motor and try to get them to go that extra mile for you, good luck. And that goes for any product, Brunswick, BMP, Yamaha, etc

[cterrebonne]

i agree with the above.....it definately has alot to do with the dealer if you deal with a reputable dealer that has good raport with the oem you'll have less trouble.

[spareparts]

I know I've gone to bat for some of my customers who I feel really deserved help from the manufacture, but there are some( who usually want the most) that I will take the first thing the oem tells me.

The people who want the most are the ones who paid the least, Have the most, want it the fastest, generally don't deserve it, and can't understand that its not covered by warranty, the next thing they usually say is something concerning a lawyer. The more expensive the product, the worse it gets. the only guarantee in life that comes with being rich, is that you can loose it all. Just because people have money, doesn't mean they are smart.
Whew, now I can get off my soap box, I feel much better now, don't ask how my week was.

[rb437]

Originally Posted by spareparts

I know I've gone to bat for some of my customers who I feel really deserved help from the manufacture, but there are some( who usually want the most) that I will take the first thing the oem tells me.

The people who want the most are the ones who paid the least, Have the most, want it the fastest, generally don't deserve it, and can't understand that its not covered by warranty, the next thing they usually say is something concerning a lawyer. The more expensive the product, the worse it gets. the only guarantee in life that comes with being rich, is that you can loose it all. Just because people have money, doesn't mean they are smart.
Whew, now I can get off my soap box, I feel much better now, don't ask how my week was.

Boy you nailed that one. I work in the service department at the local Mercedes-Benz dealer and I've had similar experiences. Actually the worst ones are the ones who really stretched themselves financially to buy something they can't really afford. I just remind them that they can call their lawyer if they want to, but their lawyer isn't going to fix their car. The truly rich are much better to deal with.

[cterrebonne]

the public....they are a tough crowd. they also want everything yesterday

[reelapeelin]

CB...you've probably already put Mobil 1 in it and happy as a clam...since I bought I've only used Honda oil and had dealer change just to be on safe side...now outta warranty, I'll probably go Mobil 1 next change...