i think it cool that they been so nice to him. but still, 3 motors in three years! would you rather have people that are realy nice, or a product that works? it's like my deal with best buy. great service, those peeps have bent over backwards to satisfy me.(one of 'em i would like to bend over frontwards but, since i'm married...) but, even with all thier smiles and being nice, it still took a month to get a tv that works. point is, is it raining, or are they just pi$$ing down his back?