[Blue_Runner]

That's no surpise at this point... :-/

I bet if you recorded all of these phone calls you could make a laughing stock out of that company.

Just the other day I was reading a story on CNN.com about how AOL makes it hard for people to cancel. A guy decided to record the conversation. It was crazy. The guy kept saying, "CANCEL MY ACCOUNT NOW, PLEASE" and the cutomer service guy keeps on at him like, "sir, did you have a bad experience or something?" and just keeps stalling him, even asking to speak to his dad at one point (the guy is like 35 years old!).

Anyway, he made them look like foooooools all over the world by posting the phone call on his website, plus it put an end to their stalling tactic by making national headlines. 8)