around here it was the complete opposite for a while, the Boat US guy were crooks and the Sea Tow guys were the way to go. Boat US was getting ready to yank the franchise(the guy was actually up on piracy charges) when he sold the operation. Now Boat US is pretty god and we have a decent Tow Boat as well. I think it charges from area to area. There hour wait is about normal, you're lucky it wasn't longer.
AS far as getting in with out steering, I put a full hitch knot over the cowl of a Johnrude with a broken cable once, cleated each end of the rope off and idled back in. We turn the boat by shifting our weight from one side to the other. I drove a Mastercraft ski boat with a broken cable by putting an adjustable wrench on the rudder arm and steered it like a tiller
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