When I got mine over a year ago, the same thing. Phoned, e-mailed to customer service, as of today I've not recieved a responce.
When Lowrance products work, they are the greatest thing.
When they don't, just buy more parts, you will not get any help from them or the suppliers.
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'75 Cuddy with '00 Johnson Ocean Pro 150 horse
Benny
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