I have a few friends that love them, but one just had a problem like you and is getting the same kind of run around.
I never liked them, I had a fish finder I did not like once before.
I got my Furuno from BOE and got the wrong transducer, called them and it was in the mail next day, didn't even wait to get the wrong one back, and it was over $200!!
Good Luck!
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1986 V20
Old Fishermen never die, we just SMELL that way!!
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