I know I've gone to bat for some of my customers who I feel really deserved help from the manufacture, but there are some( who usually want the most) that I will take the first thing the oem tells me.
The people who want the most are the ones who paid the least, Have the most, want it the fastest, generally don't deserve it, and can't understand that its not covered by warranty, the next thing they usually say is something concerning a lawyer. The more expensive the product, the worse it gets. the only guarantee in life that comes with being rich, is that you can loose it all. Just because people have money, doesn't mean they are smart.
Whew, now I can get off my soap box, I feel much better now, don't ask how my week was.
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